Forensicare: Leadership Culture Change
INDUSTRY: Government
The Challenge
In August 2023, Forensicare conducted a competitive tender process to select a provider for the design and delivery of a Management and Leadership Development Program (MLDP). After a rigorous selection process, Interchange Management Consultancy was chosen as the delivery partner.
The Leadership program, later branded as ELEVATE, was designed to strengthen leadership capabilities across all levels of the organisation—from executives to frontline leaders—using a top-down, bottom-up approach.
The development and delivery of the program was structured into four key stages:
Review: Understanding Forensicare’s needs and existing leadership capabilities.
Co-Creation: Collaboratively shaping the program content with Forensicare leaders.
Design: Building tailored learning experiences to meet leadership goals.
Delivery, Evaluation, and Reporting: Implementing the program, measuring impact, and providing insights for future development.
The Solution
‘Elevate’ was a comprehensive leadership development program designed to empower Forensicare’s leaders to lead with purpose, vision, and impact.
Developed in close partnership with Forensicare’s leadership team, Interchange tailored the program specifically to the organisation’s context, challenges and strategic goals, ensuring it was both relevant and highly engaging for participants.
The program brought together a diverse range of learning experiences, including:
Qualitative feedback processes
Self-paced learning and development modules
Immersive, face-to-face workshops
Collaborative Learning Groups (CLGs)
As one of Interchange’s most ambitious leadership initiatives to date, ‘Elevate’ represented a significant investment in developing Forensicare’s leadership capability and shaping the future of the organisation. With approximately 150 leaders involved, the program was delivered in three cohorts, allowing each group to experience a focused, supportive and immersive journey.
Participants completed 10 self-paced eLearning modules through Forensicare’s Learning Management System (LMS). These interactive modules combined reflective exercises, peer learning opportunities, and creative content delivery to bring topics to life. Key themes included:
Personal Leadership Identity
Self-Awareness & Emotional Intelligence (EQ)
Prioritisation & Delivery
Leading Change
The online modules and accompanying workshops used a wide variety of dynamic, creative methods such as storytelling, visual frameworks, group challenges and scenario-based learning to keep the experience engaging, energising, and impactful.
Elevate E-Learning Modules
Elevate Leadership Journal
Forensicash- Workshop Materials
A key component of the program was the Collaborative Learning Groups (CLGs) – small groups of four leaders who supported each other throughout the program. Each CLG participated in eight, two-hour virtual coaching sessions, held monthly and facilitated by an Interchange coach. These sessions created space for deeper reflection, capability-building, and peer-led problem solving.
In parallel, participants worked on a cross-functional Innovation Project, designed to spark collaboration and innovation across the organisation. Three key face-to-face workshops, focused on design thinking, strategy, and final presentations, supported the project work, with participants applying their learning to real-world challenges in between sessions.
At the executive level, leaders completed the Human Synergistics Life Styles Inventory (LSI) – a tool for understanding and improving personal and team thinking styles and behaviours. This was followed by a series of eight, one-on-one coaching sessions, offering tailored support to help executives focus on their development priorities.
By combining strategic content with creativity, collaboration and co-design, the ‘Elevate’ program delivered a truly engaging leadership experience. It helped build a more connected, confident, and capable leadership community, equipped to lead Forensicare into the future with clarity and purpose.