INSIGHTS

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What the Optus Outage Teaches Us About Human Factors and the Systems We Build

10 OCTOBER 2025

What the Optus Outage Teaches Us

Behind every network failure lies a human one. When Optus’s network failed in September, hundreds of Australians couldn’t reach 000, resulting in at least three deaths. Here’s what that teaches us about human factors and the systems we build.

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The Culture Column

Featured
What the Optus Outage Teaches Us About Human Factors and the Systems We Build
What the Optus Outage Teaches Us About Human Factors and the Systems We Build
The National Leadership Forum: The Ripple Effect of Servant Leadership 
The National Leadership Forum: The Ripple Effect of Servant Leadership 
Leading Through Change Without Burning Out: Why Energy is a Strategic Asset
Leading Through Change Without Burning Out: Why Energy is a Strategic Asset
RUOK? And IsOurCultureOK?
RUOK? And IsOurCultureOK?
The Ethical Card Tower
The Ethical Card Tower
Side by Side: Why Security at Work Fuels Change
Side by Side: Why Security at Work Fuels Change
What Severance Teaches Us About Work and Connection
What Severance Teaches Us About Work and Connection
How to Be the Architect of Your Own High-Performing Team
How to Be the Architect of Your Own High-Performing Team
Wearing the Culture
Wearing the Culture
A Stroke of Genius: How Paint and Sip Fuels Fresh Ideas
A Stroke of Genius: How Paint and Sip Fuels Fresh Ideas
Fighting the Mid Financial Year Slump
Fighting the Mid Financial Year Slump
AI Can’t Tell if You’re Funny: Artificial Intelligence in HR and People & Culture
AI Can’t Tell if You’re Funny: Artificial Intelligence in HR and People & Culture

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