CULTURE & LEADERSHIP INSIGHTS FROM INTERCHANGE
Featured:
20 OCTOBER 2026
AI Productivity: If we find the time, what next?
The media is flooded with stories about AI and the data centres required to power it.
Every AI business case I've seen recently is built on the same promise, which is hours saved. A million hours, ten thousand hours, two hours per person per week. The number changes depending on how brave the person building the slide was feeling.
What strikes me to date is that almost nobody has answered the second question, which is what those hours are actually for.
That sounds like a philosophical detour, exactly the sort of thing you'd expect from a bloke who's recently discovered Heifetz and wants everyone to know about it. Fair enough, but it's also the thing that decides whether any of this works.
The Culture Column
In a recent organisational review, I presented a set of findings to an executive team. The data covered engagement, productivity and performance. The discussion was rigorous and constructive, until we reached one theme … recognition.
In one of our recent leadership workshops with a public sector client navigating sweeping reform, a senior leader reflected:
“I know my team is watching me to set the tone. But between the policy shifts, morale dips, and 12-hour days—I’m not sure I’ve got anything left in the tank to give.”
They’re not alone.
Are you unknowingly absorbing your clients’ workplace culture? Discover the psychology behind “outside-in” dynamics and why maintaining objectivity matters in consulting and service-based roles.
Best Behaviour Podcast
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